If your small business remains to be determining how finest to make use of AI — and aren’t all of ours? — one necessary consideration to start out is knowledge.
What of your organization’s knowledge can be helpful for AI, the place is it saved, how safe is it, who has entry, and the way can it’s correctly organized and formatted for safe use in AI functions? And likewise, importantly, how does it transfer round inside and outdoors of your group? What processes is your small business even enterprise that would probably profit from AI automation?
Answering these questions is not any straightforward feat, particularly when the typical enterprise globally makes use of round 112 (!) totally different enterprise software program instruments and functions (in response to Statista analysis dated 2023).
Enter 8flow, a startup based in 2022 by former ServiceNow vets, which at this time is saying $10 million in a strategic funding spherical to speed up its mission of serving to companies automate advanced workflows by way of AI.
“Each enterprise has its own set of business applications—hundreds or thousands,” mentioned Boaz Hecht, co-founder and CEO of 8Flow, in a video name interview with VentureBeat lately. “Something needs to map it all and give the AI the context so it can run workflows across them.”
The spherical is led by Caffeinated Capital, with participation from ServiceNow Ventures, Okta, HNVR, and strategic angel buyers.
Evolving companies to get their datasets prepared to be used in AI apps
8Flow supplies enterprise prospects with infrastructure for mapping and analyzing inside workflows.
The corporate’s expertise creates a structured basis that permits AI brokers to automate duties historically managed by human operators, with a robust emphasis on help and back-office operations.
The funding alerts rising curiosity in agentic AI functions—clever methods able to performing duties autonomously—particularly in large-scale, fragmented enterprise environments.
Hecht mentioned that agentic AI as a pure evolution of at this time’s automation instruments—however one that also wants an important lacking piece: enterprise context.
“The way agentic AI is going to happen is the technology will evolve and get better. But once it’s able to run workflows by itself—meaning, reasoning as it runs—something will need to give it the context of a specific enterprise.”
Hecht additionally defined that 8Flow is targeted not on changing AI motion suppliers like OpenAI or AWS, however on powering their effectiveness inside enterprise methods.
“We’re not trying to build the AI actions themselves. The big players—OpenAI, AWS, etc.—will do that. We’re building the intelligence behind it that tells the AI what to do and why.”
Bridging the hole between AI potential and enterprise readiness
8Flow’s platform captures and processes real-world knowledge to information AI brokers by way of current enterprise processes.
By observing, analyzing, and optimizing human behaviors, the corporate allows enterprises to coach and deploy AI brokers extra successfully and with minimal disruption. This method addresses a key problem in enterprise automation: making workflows intelligible and actionable for AI.
Raymond Tonsing, managing accomplice at lead investor Caffeinated Capital, famous in a press launch that whereas many enterprises are wanting to undertake AI, they face a elementary drawback—making ready their operations for automation.
He emphasised that corporations want help to revamp workflows in a means that units up AI brokers for fulfillment, and describes 8Flow as well-positioned to assist accomplish this.
A map of your workflows and knowledge
The corporate attracts a comparability to Waze, the GPS app that revolutionized driving by capturing driver habits and routing knowledge. Equally, 8Flow’s platform goals to audit, set up, and optimize enterprise workflow knowledge to help clever automation.
Hecht reinforces the analogy by evaluating 8Flow’s position to the type of contextual mapping required in autonomous driving.
“Think of it like Tesla building self-driving cars. If it didn’t have Waze, it wouldn’t know where to drive. It needs context—where to start, where to finish, how to handle points of interest. Enterprises need the same.”
8Flow units itself aside by specializing in utilized AI tailor-made to particular enterprise capabilities, fairly than generic automation approaches. The platform has tracked over 600 million workflow occasions to this point and is nearing the one billion mark. Via this massive dataset, the corporate is ready to ship actionable insights for duties starting from password resets to managing end-to-end buyer help operations.
In accordance with Hecht, the corporate’s product philosophy is to offer AI instruments actionable insights with out aiming to reinvent what others are already constructing.
“The assumption is that cloud providers will offer the action capabilities. What we’re providing is the mapping—the reasoning behind actions at scale in an enterprise.”
Actual-world trade utilization
Prospects are already seeing worth. Sam Collier, CIO at OP360, highlights the advantage of gaining real-time visibility into agent workflows—an space that beforehand relied on time-consuming, handbook evaluation. Collier believes the partnership with 8Flow will unlock new methods to enhance effectivity and redefine clever automation.
With integrations into methods like ServiceNow and Salesforce, 8Flow’s platform permits corporations to keep up visibility into each human and AI exercise throughout their help and operational environments. The backing from enterprise expertise leaders ServiceNow and Okta additional strengthens 8Flow’s place as a foundational participant within the shift towards AI-native enterprise infrastructure.
As enterprises more and more flip to autonomous brokers to handle inside workflows and buyer interactions, the strategic help for 8Flow suggests rising demand for clever, data-driven automation instruments that match the real-world complexity of enterprise methods.
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