“Agentic AI,” or AI brokers, have been the discuss of the enterprise since late final yr. However what does this concept — utilizing giant language fashions (LLMs) to energy discrete operations and targeted workflows — really appear to be when deployed for actual into manufacturing?
Right here’s one cool instance I heard about lately: Hewlett Packard Enterprise (HPE) subsidiary Axis Safety has teamed up with the Israeli AI startup xpander.AI to largely automate its buyer assist ticketing system, scaling it throughout tens of hundreds of finish customers at a number of the largest Fortune 500 companies on the planet working within the airline sector, hospitality and extra.
Via its partnership with xpander, Axis says it has managed to avoid wasting hundreds of hours month-to-month and develop its group sustainably, avoiding the expensive and time-consuming hiring of recent group members by augmenting present staff with AI brokers.
“The ability to envision a feature and see it implemented within days without requiring engineering resources has been a game changer for us,” Nokky Goren, director of engineering at Axis Safety, stated in an interview with VentureBeat. “This is the future of enterprise technology.”
Why HPE acquired Axis Safety
Axis Safety, which was acquired by HPE in March 2023, makes a speciality of safety providers edge (SSE) options, which improve enterprise community safety and streamline entry to company assets. The acquisition was a part of HPE’s technique to develop its safe entry providers edge (SASE) choices, combining Axis’ SSE platform with Aruba’s SD-WAN applied sciences. This unified strategy addresses the rising want for seamless, safe connectivity within the period of hybrid work and world operations.
Axis Safety’s SSE platform, Atmos, gives safe internet gateways (SWG), cloud entry safety brokers (CASB) and digital expertise monitoring (DEM). By becoming a member of HPE’s ecosystem, Axis gained entry to expanded assets, together with an in depth gross sales group and technical assist, which have been instrumental in driving buyer adoption and refining its options.
Why Axis turned to Xpander.AI
Recognizing the necessity for scalable options to handle rising workloads and enhance reliability, Axis Safety partnered with Xpander.AI to deploy superior multi-agent AI techniques.
“Above the desk of my team, I have a sign that says, ‘automate everything,’” Goren famous. “I always teach them that whenever a task is done more than once, that’s something we should focus on automating…we should put our attempts into never having to manually do that same operation twice.”
Xpander’s Agent Graph System (AGS) has been central to this effort. Not like conventional automation instruments, AGS buildings workflows into multi-step processes managed by interconnected AI brokers. These brokers intelligently navigate API calls and duties, guaranteeing precision and effectivity.
“Multi-agent AI changed everything for us,” stated Goren. “With Xpander’s tools, we automated complex tasks like ticket enrichment and customer communication workflows without writing a single line of code.”
Tangible real-world time and value financial savings due to agentic AI for the enterprise
One in all Axis’ most transformative use instances for Xpander’s expertise includes buyer assist ticket administration.
Utilizing Xpander’s AGS, Axis automated the retrieval and contextualization of diagnostic knowledge for assist tickets. This technique now:
Robotically queries a number of inside techniques for related knowledge.
Contextualizes this data right into a unified report.
Identifies related previous incidents for sooner decision.
“Previously, no human could feasibly comb through thousands of tickets to find contextual matches,” Goren defined. “Now, AI agents handle this within minutes, saving us countless hours.”
One other breakthrough has been automating root trigger evaluation (RCA) for system outages. Xpander’s multi-agent AI generates detailed RCA studies by synthesizing monitoring knowledge and historic context. These studies are reviewed and authorised by Axis’ group earlier than being mechanically communicated to clients and stakeholders.
Dependable and scalable options
Xpander’s expertise addresses one of many key obstacles to enterprise AI adoption: Reliability. “AI systems are only as good as their ability to consistently deliver accurate results,” famous David Twizer, CEO of Xpander.AI. “Our platform ensures 100% reliability by using multi-agent frameworks that can seamlessly adapt to enterprise complexities.”
The collaboration additionally showcases the ability of adaptability in AI techniques. Xpander’s platform helps integration with a variety of LLMs, enabling organizations like Axis to make use of the most effective instruments for his or her particular wants. “We provide a platform where users can integrate the latest models from providers like OpenAI, Anthropic, and Nvidia, ensuring maximum flexibility and performance,” Twizer added.
What’s subsequent?
Axis Safety’s use of Xpander.AI highlights a broader development in enterprise expertise: The shift from generic software-as-a-service (SaaS) options to tailor-made, AI-driven workflows. By empowering groups to automate and customise processes, multi-agent AI techniques are redefining what’s attainable for enterprises worldwide.
With such partnerships, HPE and its subsidiaries are well-positioned to steer the cost in integrating AI and safety on the core of enterprise operations.
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