Aurora Travel Pty Ltd

Help! A Check-In Agent’s Mistake Made Me Miss an Antarctic Cruise and I’m Out $17,000.

“While we empathize and understand that the insured’s travel was negatively impacted,” he wrote, “the plan does not cover errors made in determining travel documentation.” I begged to differ, noting that your policy covers trip delays caused by common carriers “including, but not limited to, scheduled departure and return times and actual departure and return […]

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