Customer Loyalty Programs

The Best Time to Use Your Airline Points and Miles

Frances Meredith of Raleigh, N.C. used a branded American Airlines credit card for everything from groceries to medical expenses during the pandemic, piling up points with nowhere to spend them. That meant she had plenty to redeem when her family of four decided it was time for a winter getaway to Miami. Although the seats […]

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Talking Points With … Who Else? The Points Guy

Brian Kelly, the founder of The Points Guy, a website devoted to maximizing credit card, airline and hotel loyalty points, was 12 in 1996 when he booked his first free trip, using his father’s points to arrange for the family of six to vacation in the Cayman Islands. Later, working as a recruiter for an […]

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