Southwest Airlines Company
Bob Jordan, Southwest Airlines’ CEO, on What Went Wrong
Your unions say that for years, Southwest has been too focused on investors and hasn’t invested enough in the operation. What’s your response to that criticism? I’ve been asked a lot about whether we have antiquated technology. We spend a billion dollars a year on technology here at Southwest. And, like every company, there are […]
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Airline Pilots Seek Big Raises, and Broader Changes
Staffing shortages, bad weather, high fuel prices and runaway inflation — airlines face plenty of challenges as they seek to benefit from a strong travel rebound. But there’s at least one other complication in the mix: negotiating new pilot contracts. Each of the nation’s largest carriers is in the process of trying to strike a […]
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Southwest and JetBlue Expect Higher Second-Quarter Revenues as Travel Booms
The travel rebound is shaping up to be even stronger than airlines expected, helping to make up for rising fuel prices. Southwest Airlines and JetBlue Airways said on Thursday that their revenues in the second quarter were on track to be higher than the companies had projected. The announcements are the latest sign that people […]
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Help! The Airline Changed My Flight Itinerary (for the Worse)
Dear Tripped Up, My question is about airlines switching itineraries, a huge frustration for me since returning to travel after a pandemic pause. I will book a direct flight at a good time and then get an email days or weeks later with an inconvenient time change or an added layover or both. The worst […]
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Which U.S. Airlines Dropped Their Mask Mandate
After a federal judge struck down a nationwide mask requirement for airplanes, trains, buses and other public transportation on Monday, the country’s largest airlines said they would stop requiring masks on flights, ending a practice that most carriers followed for nearly two years. The airlines acted after a Biden administration official said the Transportation Security […]
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Airlines Cancel Hundreds More Flights as Virus Scrambles Air Travel
Over 1,000 flights in the United States, and thousands more globally, were canceled Sunday as the Omicron variant of the coronavirus sidelined crews during one of the year’s busiest weekends for travel. As of Sunday evening, more than 1,300 flights with at least one stop in the United States, and over two times as many […]
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Southwest C.E.O. Tests Positive for Coronavirus After Senate Hearing
The chief executive of Southwest Airlines, Gary Kelly, tested positive for the coronavirus after appearing at a Senate hearing with other airline industry officials this week, the company confirmed on Friday. Mr. Kelly tested negative several times before attending the hearing on Wednesday, but received a positive result after returning home and experiencing mild symptoms. […]
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Thanksgiving Holiday Travel Will Test Airlines
Widespread flight cancellations. Excruciating waits for customer service. Unruly passengers. And that was all before the holiday travel season. Even in normal times, the days around Thanksgiving are a delicate period for the airlines. But this week is the industry’s biggest test since the pandemic began, as millions more Americans — emboldened by vaccinations and […]
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