We collect cookies to analyze our website traffic and performance; we never collect any personal data. Cookie Policy
Accept
NEW YORK DAWN™NEW YORK DAWN™NEW YORK DAWN™
Notification Show More
Font ResizerAa
  • Home
  • Trending
  • New York
  • World
  • Politics
  • Business
    • Business
    • Economy
    • Real Estate
  • Crypto & NFTs
  • Tech
  • Lifestyle
    • Lifestyle
    • Food
    • Travel
    • Fashion
    • Art
  • Health
  • Sports
  • Entertainment
Reading: Why Isn’t New Technology Making Us More Productive?
Share
Font ResizerAa
NEW YORK DAWN™NEW YORK DAWN™
Search
  • Home
  • Trending
  • New York
  • World
  • Politics
  • Business
    • Business
    • Economy
    • Real Estate
  • Crypto & NFTs
  • Tech
  • Lifestyle
    • Lifestyle
    • Food
    • Travel
    • Fashion
    • Art
  • Health
  • Sports
  • Entertainment
Follow US
NEW YORK DAWN™ > Blog > Business > Why Isn’t New Technology Making Us More Productive?
Why Isn’t New Technology Making Us More Productive?
Business

Why Isn’t New Technology Making Us More Productive?

Last updated: May 24, 2022 3:01 pm
Editorial Board Published May 24, 2022
Share
SHARE
20tech econ facebookJumbo

The goal is not to replace workers but to lift their performance, said Zayd Enam, the company’s co-founder and chief executive. Cresta’s offering, he said, is made possible by recent advances in the power and speed of A.I. software, which he described as “game changing.”

Cresta has 200 employees, has raised more than $150 million in venture funding and has several dozen corporate customers including Verizon, Cox Communications and Porsche.

CarMax, the nation’s largest used-car retailer, started trying out the Cresta software in December. The A.I. experiment followed years of investment to shift the company’s computer operations to run on more flexible, cloud-based systems, said Jim Lyski, executive vice president for strategy, marketing and products.

Customer inquiries to CarMax’s contact centers tend to be lengthy. Used cars span different years, models, features and driving histories, and financing plans for what is a major purchase vary. The range of questions is all but unlimited, Mr. Lyski said, so purely automated communication is not an option.

But a computing assistant that could help sort all the automotive complexity, offering real-time suggestions and information, was appealing. Cresta first trained on the CarMax contact center data, and the experiment began with its live chat agents, who have text conversations with customers.

The experience has been encouraging, Mr. Lyski said. There has been about a 10 percent improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better. The company has begun a pilot project with agents who field voice calls, lifting the total number of agents using the A.I. technology to 200.

You Might Also Like

From Pattaya to the World: Bryan Flowers’ Unstoppable Rise as a Global Entrepreneur

Exploring the Impact of Boardsi’s New Board Suite Through the Eyes of CEO Martin Rowinski

Astana International Forum 2025: “Connecting Minds, Shaping the Future”

Investment success: GP Fatih Marketing Research Co LLC and the gold dream in Africa

Al Amari Group Earns International Acclaim as a Trusted 5-Star Rated Firm

TAGGED:Anthem IncArtificial IntelligenceCarmax IncCloud ComputingComputers and the InternetProductivityThe Washington MailUnited States Economy
Share This Article
Facebook Twitter Email Print

Follow US

Find US on Social Medias
FacebookLike
TwitterFollow
YoutubeSubscribe
TelegramFollow
Popular News
At Billie Eilish’s Arena Show, the Only Spectacle Is Herself
Entertainment

At Billie Eilish’s Arena Show, the Only Spectacle Is Herself

Editorial Board February 20, 2022
Billions in Amtrak Funding Could Modernize Aging Rail System
Travelers to U.S.: Can They Get Their Tests Back in Time?
Toei, Spaceport and Twin Atlas launch Hypergalactic: Monkey Quest on Roblox
Myles Garrett requests commerce from Browns, desires to compete for Tremendous Bowl

You Might Also Like

These companies enable a weed break at work
Business

These companies enable a weed break at work

November 12, 2024
You get 0K. However first it’s important to transfer to Ohio.
Business

You get $500K. However first it’s important to transfer to Ohio.

November 12, 2024
This businessman turned  into  billion
Business

This businessman turned $40 into $6 billion

November 12, 2024
This plastic rest room might save lives
Business

This plastic rest room might save lives

November 12, 2024

Categories

  • Health
  • Sports
  • Politics
  • Entertainment
  • Technology
  • World
  • Art

About US

New York Dawn is a proud and integral publication of the Enspirers News Group, embodying the values of journalistic integrity and excellence.
Company
  • About Us
  • Newsroom Policies & Standards
  • Diversity & Inclusion
  • Careers
  • Media & Community Relations
  • Accessibility Statement
Contact Us
  • Contact Us
  • Contact Customer Care
  • Advertise
  • Licensing & Syndication
  • Request a Correction
  • Contact the Newsroom
  • Send a News Tip
  • Report a Vulnerability
Term of Use
  • Digital Products Terms of Sale
  • Terms of Service
  • Privacy Policy
  • Cookie Settings
  • Submissions & Discussion Policy
  • RSS Terms of Service
  • Ad Choices
© 2024 New York Dawn. All Rights Reserved.
Welcome Back!

Sign in to your account

Lost your password?